Новости о Conversations Talking | |
Conversations with customers are an untapped data goldmine for businesses
The rapid rise of the customer data platform suggests brands understand more than ever that customer experience is the new battleground for business. According to Walker, a CX consulting firm, 2020 will be the year customer experience surpasses price and even product as the key competitive differentiator. дальше »
2019-4-14 10:30 | |
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Amazon, Facebook, and Google don’t need to spy on your conversations to know what you’re talking about
If you’ve ever wondered if your phone is spying on you, you’re not alone. One of the most hotly debated topics in technology today is the amount of data that firms surreptitiously gather about us online. дальше »
2019-1-30 14:53 | |
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