2019-10-9 15:35 |
Whether you know it or not, you are competing against Amazon. And Netflix. As well as every other company in the world that engages customers digitally – which is just about all of them. I say that as someone who’s been hired by dozens of Fortune 500 companies and many other household brands to help them find, engage and keep online customers.
It’s work we’ve been doing for more than a decade now, work that has put us in a position to know as much about contemporary customer engagement as anyone. So, when I say you are competing against Amazon…
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