Kraken has denied the claims circulating on dark web forums, stating that the alleged admin panel access listing is not legitimate.

The incident had raised concerns about potential exposure of user data and the risk of targeted phishing attacks.

In a statement shared with BeInCrypto, Nick Percoco, Kraken’s Chief Security Officer, said the exchange conducted an internal investigation and found no evidence of compromise.

“We investigated the claims thoroughly and determined that the forum post is not legitimate and appears intended to mislead other forum users,” Percoco said.

Kraken did not disclose further technical details but emphasized that no unauthorized access to internal systems or customer data had been identified.

According to Dark Web Informer, the listing advertises the ability to view user profiles, transaction histories, and full KYC documents. These include IDs, selfies, proof of address, and source-of-funds information.

The seller claims access can last one to two months, is proxied with no IP restrictions, and includes the ability to generate support tickets.

🚨🦑 Kraken cryptocurrency exchange panel access being sold on a dark web forum – read-only account with user profiles and transaction history.

Access details:

▪️ View only – user profiles and transaction history
▪️ Generate support tickets to phish or extract more data
▪️ No… pic.twitter.com/7LsxRNMkYa

The listing has raised immediate concerns among security professionals, although some online users remain skeptical.

“Almost certainly fake,” one user remarked, highlighting uncertainty about the authenticity of the access.

Others warn that if genuine, the data exposure could put Kraken customers at significant risk, urging the exchange and law enforcement to investigate urgently.

“If this is genuine, it’s a major data‑exposure and phishing risk for Kraken customers. Kraken’s security and law enforcement teams need to be on this immediately,” another added.

Indeed, this feature could be exploited for highly convincing social engineering attacks. Kraken did not immediately respond to BeInCrypto’s request for comment.

CIFER Security emphasizes that even read-only access can have serious consequences. While attackers cannot directly modify accounts, they could leverage support ticket functionality to:

Complete access to trading patterns, wallet addresses, and deposit or withdrawal behavior equips threat actors with intelligence to launch phishing, SIM swap, and credential stuffing attacks, extending the threat beyond account exposure.

Kraken Exchange Admin Panel Access Sold on Dark Web Forumhttps://t.co/JzHLuDlnbS

Admin panel compromises are not new in the crypto industry. Exchanges like Mt. Gox (2014), Binance (2019), KuCoin (2020), Crypto.com (2022), and FTX (2022) have all faced attacks targeting internal systems. This highlights that centralized tools with elevated privileges remain prime targets.

Kraken’s reported exposure aligns with this broader pattern, highlighting the persistent challenge of securing privileged access in the financial services sector.

CIFER Security recommends assuming potential exposure and taking immediate protective measures. These include:

Users should also monitor for signs of SIM swap attacks, suspicious password resets, and other targeted threats, and consider moving significant holdings to hardware wallets or new addresses not visible in potentially leaked transaction histories.

The incident highlights the inherent risks of centralized custody. Exchanges, by design, concentrate sensitive customer data in admin panels, creating single points of failure.

As CIFER notes, stronger architectures rely on role-based access, just-in-time permissions, data masking, session recording, and zero standing privileges to minimize blast radius in the event of a compromise.

Kraken, if the reports are accurate, faces a critical need to identify the source of the access, whether from compromised credentials, insider action, third-party vendors, or session hijacking.

Again, if true, possible precautions include rotating all admin credentials, auditing access logs, and communicating transparently with users.

Quick and transparent response can help maintain trust in an environment where centralized risks collide with the decentralized promise of cryptocurrency.

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