SecurityAvoid the risk of supply chain attacks by buying from the official Trezor Shop or an authorized reseller.

Taking custody of your Bitcoin with a hardware wallet is the most effective thing you can do to improve security. As exchanges start revoking customers’ rights to their funds, it’s high time to take control of your keys.

If you’re looking to buy a hardware wallet, make sure you buy it directly from the Trezor Shop.You can also check our list of official resellers for authorized alternatives. Never buy a Trezor from an unauthorized third party, as you can never tell who may have had access to it before you.

Read on to learn what to look out for when making a purchase, what to check when your wallet arrives, and how we are continuing to improve security for customers.

To keep your Bitcoin safe you need to know where it came from, so that you can be sure you’re the only person in possession of your private key. That’s why hardware wallets must always be bought from an authorized seller.

There are ways to tell if a device has been tampered with, but it is better to avoid the uncertainty when it comes to protecting your Bitcoin. Beware of illegitimate vendors and phishing sites imitating official channels.

We recently discovered a small batch of counterfeit devices being sold on a popular Russian marketplace, despite the site not being an authorized reseller and therefore not stocked by us. Since we are not currently able to deliver to Russia due to the war, this incident appears to take advantage of the demand for hardware wallets and is using unofficial channels to sell devices which have had components replaced in order to trick buyers into storing their funds where they can be stolen.

On investigating some of the devices we found that they do not function as intended, and that the casing had been opened to access the internal components, leaving faint signs of tampering. While no such incidents have been reported outside of Russia, similar schemes targeting Bitcoin users in the past have been seen.

Never purchase hardware wallets from unverified sources, it’s not worth the risk. The official Trezor Shop is the safest way to buy a Trezor and we deliver worldwide. We also have an Amazon store, or you can use an authorized Trezor reseller listed on our website.

If you’re ever in doubt, verify the authenticity of your device using the methods described below.

There are several layers of security in place to prevent supply chain attacks. A legitimate device will always arrive without firmware installed. Firmware is what makes the device function and is installed by the user when first setting up their Trezor.

The bootloader, which controls the hardware, is installed at the factory and verifies the firmware you install, to make sure it has been signed by SatoshiLabs and not someone else.

Security:Software

Using Trezor Suite, you can check which firmware version is running on your device by going to Device Settings and scrolling to the header Firmware version. Alternatively, switch your device to Bootloader mode to see both the firmware and bootloader version on your Trezor screen.

The bootloader can confirm the firmware is correctly signed, which is a good sign it is safe to safe to use your device to generate keys. In the case study below, however, internal components were substituted making this redundant, but there were other tell-tale signs of compromise.

Both models of Trezor use holographic stickers to show authenticity, and the box of the Model One is glued shut meaning it must be broken to access the device. These measures can reveal if the package or device has been used since leaving the factory.

Trezor packaging timeline

While packaging can be damaged in transit without meaning the device has been compromised, it offers a quick and easy warning to pay extra attention to other security features such as the firmware signature or any irregularities to the device’s plastic casing, which could indicate an attack.

The photos below show a side-by-side comparison of the casings of a genuine device bought from an official seller and a compromised device. The Trezor on the top is genuine, while the one on the bottom has been broken apart and modified.

If you look closely you will notice a difference in the welding: the genuine device shows a smooth seam, while the seam on the fake device shows signs of being opened and resealed. Notice the wider gap in the welding on the counterfeit device, as it does not fit together properly anymore.

A simple test to check if a device has been opened is to give it a gentle squeeze. The seams of devices in this compromised batch will visibly close over, while a factory-condition Trezor should not move.

We want our customers to feel absolutely confident in the authenticity of their devices when unpacking them, so we are introducing new security measures which should further diminish the chances of tampering. These are also designed to clearly warn users of any tampering that could have taken place since leaving our production line.

We are researching new innovative ways to secure our devices and their packaging to provide an even higher level of assurance to customers. We currently use holographic seals to cover the USB port of the device on the Model T but this does not protect against the case being forced open, so we have begun working on a new type of packaging that will allow you to more easily notice whether the device was tampered with on its journey to you.

We are implementing a solution which will enable us to verify what kind of firmware is installed on the device. Both Trezor firmware and Trezor Suite will receive an update which will allow them to automatically compute hashes of the firmware installed on connected devices. Such hashes will then be compared with genuine firmware versions available from Trezor. This will be an additional check on top of the bootloader process which checks the firmware is correctly signed.

To make it even harder for malicious actors to exchange internal components, we will implement even tighter bonding between affected components and the board. During production, individual chips will now be glued onto the board, meaning an attacker would have a higher chance of damaging the device should they try to tamper with it. Although it can not completely prevent attackers from tampering with the device, it will make it more difficult and costly, increasing their chances of failure.

If you bought a device from an official source it is highly unlikely that there is anything wrong with your device. If there are signs of tampering when your order arrives, or you bought it from an unauthorized reseller in Russia, just reach out to Trezor Support or start a discussion on Trezor Forum and we’ll walk you through how to check for compromise.

How to Contact Trezor Support

In the past month we learned about several incidents where modified Trezor devices were being sold on Russian marketplaces. Devices were running a version of a bootloader which had not been released.

To check a device bought from an unofficial vendor, the firmware and bootloader versions can be compared to official versions on GitHub:

On investigation we discovered other signs in common:

Users with compromised devices suffered similar problems using various cryptocurrencies, including but not limited to Bitcoin, Dogecoin and Ripple. Some of the problems faced, especially not being able to access passphrase-protected wallets, were also experienced when using third party wallets and importing the seed.

This was a rare and quite sophisticated case, showing that the attackers would have practiced on many devices before creating the ones sent to victims. Unfortunately they were able to sell some of their fake devices due to the lack of alternatives on the market in Russia at the moment. There is potential for this to happen in other countries, though we have not heard of any cases reported, so it is best to watch out for red flags such as places selling wallets when none are available from official vendors, wallets for suspiciously low prices, or from unknown sources.

Stay safe shopping for hardware wallets was originally published in Trezor Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

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