OKEx , a world-leading cryptocurrency spot and derivatives exchange, has restored its full range of services for its users by reopening withdrawals of all digital assets as of 8:00 am UTC, Nov. 26. The OKEx team ran comprehensive security checks prior to resuming normal operations of the hot wallet system to ensure the safety of users’ funds.

As part of its continued pledge to full transparency, OKEx has always maintained 100% of reserves since its inception. As such, users are able to withdraw funds with no restrictions. Alongside reopening withdrawals, the Malta-based exchange is offering generous loyalty rewards for users as a gesture of appreciation for their support and understanding during this time. 

While all other operations of the exchange remained unaffected, withdrawals from OKEx were temporarily suspended on Oct. 16 to guarantee the safety of users’ assets, which remains OKEx’s number-one priority at all times. Over the years, the exchange has gained unrivaled experience in safely operating digital wallets, assets and transactions with no major security incidents. 

“We are pleased to be back to operating at full capacity, with all trading activity, deposits and withdrawals functioning as expected and security measures in place to ensure the safety of user assets. Beyond continuing to provide more diverse products, trading tools and innovative solutions for our customers, the security of their funds is our primary concern,” said OKEx CEO Jay Hao. 

OKEx maintains rigorous security standards to ensure the safety of digital assets through a combination of cold storage and a hot wallet system that is protected by the exchange’s online and semi-online risk-management systems, semi-offline multisignature services, big data risk-management systems and other protection mechanisms. Working together, they check for abnormal behaviors in transaction amount or frequency and delay or refuse any transactions deemed suspicious, thereby quickly preventing large withdrawals from malicious actors.

The exchange also has an extensive backup mechanism in place for private key holders to ensure that each holder can trigger the activation of the backup private key in the event of long-term incapacitation, such as death or memory loss. On this occasion, however, OKEx had failed to take other specific scenarios into account, such as private key holders becoming unreachable due to unforeseen circumstances. 

“We are working hard to restore user trust and will be rolling out a solution to improve our internal processes so that we can try our best to prevent this type of situation from happening in the future,” Jay Hao added.

OKEx has secured its reputation and position as a world-leading exchange through its continued innovation and diverse product offering as well as strict adherence to laws and regulations around the world, establishing robust Know Your Customer checks and anti-money laundering mechanisms. Building on its solid platform and loyal user base in conjunction with continued collaboration with regulators, OKEx looks forward to continuing to serve customers and furthering the development of the blockchain space.

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