Artificial intelligence offers us an opportunity to amplify service and the integration of technology in everyday lives many times over. But until very recently, there remained a significant barrier in how sophisticated the technology could be.

Without a complete understanding of emotion in voice and how AI can capture and measure it, inanimate assistants (voice assistants, smart cars, robots and all AI with speech recognition capabilities) would continue to lack key components of a personality. This barrier makes it difficult for an AI assistant to fully understand and engage with a human operator the same way a human assistant would. …

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