This is a system for deciding on changes to public blockchain protocols using formalized governance mechanisms encoded in the blockchain, rather than informal discussions offline.
They can exit – leave the relationship – or they can use their “voice” to try to improve the relationship through communication.
Employees can choose to quit their unpleasant job (exit), or talk to management to try and improve the situation (voice).
Unsatisfied customers can opt to shop elsewhere (exit), or they can ask for the manager (voice).
Spectrum of governance
The relative merits and drawbacks of voice and exit depend on the cost of exit.

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